How orders are prepared, when they ship, and the conditions under which they can be returned.
Last updated: 11 August 2026
Orders are dispatched throughout Türkiye with contracted courier companies; products unsuitable for courier shipment because of weight or volume are sent by freight forwarding.
For large items such as air circuit breakers and automatic transfer switches, the method of shipment is agreed separately with the Buyer before the order is confirmed.
Products held in stock are prepared and dispatched within the business day following confirmation that payment has been completed or posted to the current account. Courier transit time varies by region.
For products not held in stock or sourced to order, the estimated lead time is communicated to the Buyer before the order is confirmed. The Buyer is informed of any change to that lead time.
Shipping and freight charges are shown separately in the order summary. Where a free-shipping threshold is assigned to the dealer group, no charge is applied to orders above that threshold.
If the Buyer requests shipment with its own contracted carrier, the consignment is sent freight collect and the risk of damage in transit rests with the Buyer.
The integrity of the packaging must be checked when the consignment is received. Consignments showing crushing, tearing, water damage or signs of opened tape should not be accepted without a report being drawn up with the carrier.
No liability is accepted for transit damage reported after a consignment has been accepted without such a report. Reported damage must be notified by e-mail within three business days of delivery.
Where items do not match the dispatch list or are missing or incorrect, and this is reported within three business days of delivery with the order number and photographs, the missing item is sent or the incorrect item is exchanged at the Seller's cost once verified.
The return of goods that are not defective requires the Seller's written approval. Approved returns are subject to the following conditions:
Products manufactured or sourced specifically at the Buyer's request, products already installed in a panel or energised, products whose packaging has been destroyed, and products damaged through incorrect use fall outside the scope of returns.
Defects arising from a manufacturing fault are repaired, replaced or refunded under warranty. The warranty period and scope vary by product group and are stated in the product documentation.
Faults caused by incorrect connection, overloading, unsuitable environmental conditions or unauthorised intervention are outside the warranty.
The price of approved returns is refunded by the same method used for payment, once the goods have reached the Seller and been inspected.
Card payments are refunded to the card; the time for the amount to appear on the card account depends on the bank. Payments made by bank transfer are refunded to the account notified by the Buyer. Transactions made on a current account are credited back to that account.
Damage, missing item and return notices are made through the contact channels below, quoting the order number. Requests can also be raised from the order detail page in the dealer portal.
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