The terms that apply to orders placed through the Shark Electric dealer portal. This agreement is formed between the parties the moment an order is confirmed.
Last updated: 11 August 2026
This agreement is concluded electronically between the Seller identified below and the Buyer whose account has been approved on the Shark Electric dealer portal and who places an order through it.
The Buyer confirms that the trade name, tax details, delivery address and contact information provided at registration and at the time of ordering are accurate and current. Any change must be reported to the Seller without delay.
Shark Electric products are sold through the dealer portal exclusively to buyers acting for commercial or professional purposes. The Buyer is therefore not a consumer within the meaning of Turkish Consumer Protection Law no. 6502, and the Distance Contracts Regulation does not apply to this agreement.
The relationship between the parties is governed by Turkish Commercial Code no. 6102 and Turkish Code of Obligations no. 6098. Where the Buyer exceptionally acts as a consumer, the mandatory provisions of consumer legislation are reserved and prevail over any conflicting clause of this agreement.
The essential characteristics, product code and technical data of the goods are set out on the product pages of the portal. Prices shown are dealer prices, calculated with the discount rate assigned to the Buyer's dealer group, and are specific to the Buyer.
Unless stated otherwise, prices exclude VAT; the applicable VAT rate is shown separately in the order summary. Freight and shipping charges are not included in the price unless the order summary states so.
The price in effect when the order is created is fixed for that order. Where a product page contains an obvious pricing error, the Seller reserves the right to inform the Buyer and cancel the order before confirming it.
The Buyer adds products to the basket, reviews the order summary and total amount, and confirms the order. The agreement is formed upon confirmation, and an order summary is sent to the Buyer's e-mail address.
If the Seller establishes that an order cannot be fulfilled in whole or in part because of stock, payment verification or credit limit, it may inform the Buyer and cancel the order or offer partial delivery. Any amount already collected is refunded.
Payment is made according to the method selected when the order is placed:
Goods are dispatched by courier or freight to the delivery address given in the order. Delivery periods and conditions are set out in detail in the Delivery and Returns Agreement, which forms an integral part of this agreement.
The Buyer must inspect the consignment at the moment of delivery. Consignments whose packaging is crushed, torn or water damaged should not be accepted without a report being drawn up with the carrier.
Under article 23 of the Turkish Commercial Code the Buyer must examine the goods received and notify the Seller of apparent defects within two days of delivery. Defects that are not readily apparent must be identified by inspection and notified within eight days.
Defects not notified within these periods are deemed accepted. For defects arising from a manufacturing fault, the Seller undertakes to repair the product, replace it or refund its price.
Because the Buyer acts for commercial purposes, the fourteen-day right of withdrawal set out in the Distance Contracts Regulation does not apply to this agreement.
Instead, the return of goods that are not defective requires the Seller's written approval and is subject to the conditions set out in the Delivery and Returns Agreement. Custom-manufactured items, items sourced to order and installed items cannot be returned.
In events beyond the control of the parties such as natural disaster, epidemic, war, mobilisation, strike, fire, decisions of public authorities, interruptions to energy and communication infrastructure and extraordinary disruption of the supply chain, performance is suspended for the duration of the event.
If force majeure lasts longer than thirty days, either party may terminate the agreement without compensation. Amounts already collected are refunded.
In disputes arising from this agreement, the Seller's commercial books and records together with the electronic records kept on the portal constitute evidence within the meaning of article 193 of the Code of Civil Procedure.
For commercial disputes, recourse to a mediator before filing suit is a procedural requirement. The courts and enforcement offices stated below have jurisdiction.
The agreement enters into force on the date the order is confirmed and ends when the parties have fully performed their obligations.
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